Accountability to affected people
The Joint UNHCR-WFP Programme Excellence and Targeting Hub provides technical support to WFP and UNHCR operations and strengthens collaboration between the two agencies at the global and regional level for the following accountability to affected people (AAP) areas:
The strengthening of existing Community Feedback Mechanisms (CFMs) and the establishment of joint CFMs, including:
- Raising awareness of CFMs
- Receiving feedback and complaints
- Referrals
- Closing the feedback loop
- Quality assurance
- Monitoring beneficiaries’ satisfaction
- Data analysis and reporting for programmatic and strategic decision-making
Key UNHCR and WFP AAP guidance documents
Accountability to affected people (AAP) support for targeting exercises, including:
- Joint community engagement strategies
- Community consultations on the targeting exercise
- Key messages and information sharing campaigns
- Complaints/appeals mechanisms
The strengthening of joint community engagement for specific programmes (such as for cash assistance) or to prevent or address rumours.
AAP Guidance Manual - WFP
AAP Operational Guidance - UNHCR
AAP Senior Management Guidance - UNHCR
Participatory Techniques and Tools - WFP
Technical Briefs
UNHCR-WFP AAP Self-Assessment
Community Engagement Strategy template
UNHCR-WFP Joint Action Plan to Address Rumours
Community Consultations to Inform Targeting and Prioritization
Terms of Reference for Community Consultations
Integrating Protection and AAP in Assessments and Monitoring
Joint Feedback Mechanism SOP template
Key Informant Interview Guide for Consultations with Refugees for Targeting
Focus Group Discussion Guide for Consultations with Refugees for Targeting
Available in English and Francais