The UNHCR-WFP Joint Programme Excellence and Targeting Hub have developed a new technical resource on Designing and Implementing Joint Feedback Mechanisms.

The document provides a guide for WFP and UNHCR country operations on how to maximise accountability, effectiveness and efficiencies through the design and implementation of joint feedback mechanisms. The guide can also be used to navigate the participation of other UN or NGO partners in any closely coordinated or joint feedback mechanisms.

These documents provide UNHCR and WFP country offices with a set of four different options for joining feedback and complaints mechanisms, from closely coordinated to fully merged, with practical tips on how to implement these. 

Alongside the obvious efficiencies in combining feedback mechanisms, joint feedback mechanisms make it easier for people of concern to share feedback and complaints, thereby improving their experiences of communicating with humanitarian and development actors.

By joining feedback mechanisms, a comprehensive overview of feedback and complaints shared by community members, and the follow-up required by relevant actors can be captured through centralised data and referral management.  This centralised data and referral management helps to facilitate joint analysis on feedback data (including on key trends), to inform programmatic and strategic decision making so assistance is continuously adapted and improved.